Troubleshooting2026-11-06

Account, Membership and Deletion

What membership covers, what happens to your data when it lapses, where to restore purchases, and how account deletion works — including one easy miss: deleting the account does not cancel a store subscription.

What membership covers

Exactly one thing is paid for: multi-device sync, including cloud backup and attachment space.

The free tier includes unlimited entries, autofill, passkeys, two-factor codes, the generator, the security check, biometric unlock and data export.

Alongside the recurring plans there is a one-off lifetime purchase.

Which plans exist and what they cost is whatever the page shows you — both the Membership screen in the app and the pricing page list what you can actually buy right now. Currency and amount vary by region, and promotions change them.

Where to buy

Through the Membership screen in the app. The payment method follows your platform and region automatically; there is nothing to choose.

Restoring a purchase

If your membership does not come back after reinstalling or changing devices, use Restore purchases at the bottom of the Membership screen.

⚠️ Restoring requires signing in first — entitlements belong to the account, not the device.

When membership lapses

After it expires
Local dataAll still there, readable and editable
Multi-device syncStops
Free-tier featuresUnaffected

In other words, expiry does not lock you out of your data; the devices simply go back to working independently.

Exporting a backup before expiry is worth doing — export is free and unlimited.

Changing the master password

My → Security settings → Change master password, verifying one of two ways:

  • With the old master password — the usual case
  • With the recovery key — if you have forgotten it. This issues a new recovery key, again shown only once, so write it down there and then

Afterwards:

  • The PIN and biometrics keep working and need no re-setup
  • Other devices need the new master password to unlock

Deleting your account

On the My tab, tap your profile card to open Edit profile; Delete account is at the bottom.

🔴 Cancel the subscription first

Deleting the account does not cancel a store subscription. On an auto-renewing plan, the store keeps charging after deletion.

The right order:

  1. Cancel auto-renewal where you bought it (App Store, Google Play and so on)
  2. Once renewal has stopped, come back and delete the account

The process

Two deliberate steps:

  1. Risk disclosure — read the three consequences and confirm
  2. Double verification — enter the master password and type the phrase "Delete my account"; both are required

Consequences

  • Cloud data, backups and subscription records are permanently deleted and cannot be recovered
  • Local data (passwords, codes, attachments) is wiped and the app restarts
  • Other devices signed into the account are signed out immediately

If you want to keep any of it, export first.

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