What it is for
KeyMe Pass uses end-to-end encryption. Your master password is never uploaded, and what sits on our servers is ciphertext. One consequence follows directly from that: we cannot reset your master password, and we cannot decrypt your data.
The recovery key is the only way back in if you forget your master password. It carries the highest level of access to your account — anyone holding it can reset the master password and read everything.
What it looks like
26 characters, displayed in groups of four:
XXXX-XXXX-XXXX-XXXX-XXXX-XXThe final character is a checksum, so a transcription error can be detected. The character set excludes I, L, O and U to avoid confusion.
When it is shown
During account creation. You must tick "I have stored this offline and will not share it" to continue; the step cannot be skipped.
Screenshots are permitted on that screen, unlike elsewhere in the app.
⚠️ Shown only once
Once you leave that screen, the recovery key cannot be viewed again. There is no place in the app to retrieve it.
The reason is technical: the recovery key is a random value, and the device stores only a one-way derivation of it. The original cannot be reconstructed. This is not a missing feature — it is not possible by design.
Also note: signing in with an existing account on a new device does not show the recovery key again. Changing phones is not a second chance to obtain it.
How to store it
- Write it on paper and keep it with your important documents
- Or put it in an offline safe
Not advisable:
- ❌ Cloud photo libraries, chat apps, email, notes apps
- ❌ Inside KeyMe Pass itself — if you forget the master password you cannot open it
If you lose it
Two cases.
Case 1: you still know the master password
Your data is unaffected. Generate a new recovery key in the app and store it properly.
Case 2: both the master password and the recovery key are gone
The encrypted data cannot be recovered. The only remaining option is to reset the account through your registered email address.
Resetting clears your cloud data. The account stays usable, but what was synced to the cloud will not be kept.
If any device is still unlocked, export your data first, then reset. Export is free and unlimited.