First: check whether any device is still unlocked
If KeyMe Pass on any device is currently unlocked (or can still be opened with a PIN or fingerprint), export your data now, before doing anything else.
Export is free and unlimited. With an export file in hand, your data survives whichever path you take next.
⚠️ Do not start with a reset — some reset paths clear your cloud data, and cannot be undone.
Then see what you still have
| What you have | Path | Data |
|---|---|---|
| Recovery key | Reset the master password with it | ✅ Fully kept |
| Only the registered email | Reset the account by email | ❌ Cloud data cleared |
| Neither, but a device is unlocked | Export first, then reset by email | ✅ Via the export file |
| Neither, and no unlocked device | Email reset only | ❌ Data cannot be recovered |
Path 1: reset with the recovery key (preferred)
On the unlock screen choose "Forgot master password", enter the recovery key, then set a new master password.
All data is kept; nothing needs re-importing.
Two things to watch
- The reset issues a new recovery key, again shown only once. Write it down there and then — skipping that leaves you without one.
- The request is valid for 24 hours and lapses after that. Until it takes effect the old master password still works, so abandoning midway is safe.
Path 2: reset by email
Only for when you have no recovery key.
Consequence: your cloud data is cleared. The account remains usable, but passwords, codes and documents previously synced to it will not be kept.
This step cannot be undone once completed — unlike the recovery-key path, there is no 24-hour window.
Why we cannot simply unlock it for you
KeyMe Pass is end-to-end encrypted: data is encrypted on your device with a key derived from your master password, and the server holds only ciphertext. We do not have the key, cannot decrypt it, and cannot work around it.
That is the cost of end-to-end encryption, and also the point of it — any backdoor that let us "recover it for you" could be used by someone else.
Common situations
I am sure the password is right but it is rejected
In KeyMe Pass the account password and master password are the same, so there is no second password to have mixed up. Check:
- Caps lock and input method
- Whether you are using an old password — if you changed it on another device, this one needs the new value
Getting data back after a reset
If you exported beforehand, sign in with the new password and use Data management → Import.